Returns / T&C's
If you have been delivered faulty or damaged goods, please contact via our contact us page stating your order number, within 3 days from delivery date.
Please note delivery charges are non refundable and the cost of returning the items is your own responsibility, you must obtain postage just incase your order is lost on its return.
Please ensure all our products return in the original packaging.
We DO NOT accept exchanges or refunds on ANY personalised items.
All of our Products are handmade and as such are deemed to be "bespoke/personalised". This includes both personalisation and glitter colour choice. In accordance with the distance selling regulations we are unable to accept an item to be returned back to us if you have experienced a change of heart
Our terms are in compliance with distance selling regulations. Your statutory rights are unaffected
Postage Times are estimates and not guarantees. They may be affected by factors over which Bottle Bling has no control including Postal delays or breakdowns.Orders effected by such delays may take as long as 4 weeks. Bottle Bling will take no action on these orders during this time.
Please make sure you have typed in the correct delivery and postal address, if this is wrong and has been dispatched Bottle Bling is not liable for the whereabouts of your parcel.
Please ensure that you allow sufficient time for your order to arrive in time for a birthday/specific date. We strongly advise allowing a minimum of 14 days from your order date to actual day however some items can take as long as 4 weeks to make. All our items are made to order and some products may have slight delays due to availability.
Such busy times like Christmas delivery may be delayed due to high demand and busy delivery periods. We ask for your patience during these times as we work extremely hard to ensure all orders are sent out as fast as we possibly can.
PLEASE SEE THE DELIVERY TIMES YOU HAVE SELECTED BEFORE COMPLETING YOUR ORDER WITH US.
Please note that the product images may from time to time be slightly different but will represent the actual product. Depending on the type of screen or monitor colours and shades of the image may vary. Some of our prosecco bottles may change due to availability and the changing seasons.
For our International deliveries we use Ukmail fully tracked courier to be delivered in 7-14 days European. This can vary with different holidays and weekends in between.
International purchases will be made in pounds Sterling (GBP). International payment providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international customers will be liable to pay.
The customer may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery. Occasionally, the supply of your product(s) or may be delayed or prevented for reasons beyond our control – for example, import delays or higher than anticipated demand.
Please note that all our charges include VAT at the standard rate of 20%.
YOUR USE OF OUR WEBSITE
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use. Other than for your own personal use, you may not without our prior written consent:
- Copy, reproduce, use or otherwise deal with any content on the Website;
- Modify, distribute or re-post any content on the Website for any purpose;
- Use the content of the Website for any commercial exploitation whatsoever.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Bottle Bling. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Third Party Rights
Only you and Bottle Bling shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.